Network Status
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Network & Service Status Reports
Lixxus Fault - 17.31 on the 20th January
At 17.31 on the 20th January the Lixxus network suffered a partial loss of transit over its Global Switch 1 network. Although there is a dual fibre link to our Telehouse North POP, the transit through Telehouse North failed to converge traffic routes from some Global Switch connected customers.
This affected some Leased Lines and DSL customers connected to Global Switch LNS’s at the time of the outage. Although the actual physical circuits were not affected, their ability to see the outside world was affected until 18.03 when the problem was resolved.
The outage was caused by a fibre break between Global Switch 2 and Telehouse East on the Datahop network. Lixxus use Datahop to reach various suppliers in Telehouse East from our Global Switch POP. Customers directly connected via Lixxus Telehouse North POP were not affected by this outage. We have received confirmation from Datahop that this link has now been repaired and is fully operational again.
We sincerely apologise for any inconvenience this may have caused.
Lixxus Network Team
Network & Service Status Reports
Lixxus Fault - 5th January 2010
We are currently experiencing a major outage on the Lixxus network which
our engineers are working on to resolve ASAP.
Please accept our apologies for any inconvenience caused.
Kind regards
Lixxus Support
Maintenance Advice - 20th April 2008
Start: 20/04/2008 20:00
Finish: 21/04/2008 06:00
Type: General Maintenance
Impact: None
Services Impacted: All Services
Further Information:
As part of our ongoing plan of improvements Lixxus will be updating the firmware on a number of core servers and routers within our GS1 & THN PoPs.
This should have no visible affect to customers as traffic will be routed via alternative hardware before work commences. As a precautionary measure however, please be advised that services could potentially experience disruptions during this maintenance window.
We would like to apologise in advance for any inconvenience this may cause.
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Network Support Team
Lixxus Ltd
Network & Service Status Reports
Lixxus Customer Service Information - 22nd April 2008
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Type: Inbound PSTN Numbers
Impact: Inbound calls to all Lixxus office numbers failing
Further Information:
Inbound calls from the PSTN network to Lixxus not routing correctly, callers will hear a recorded message stating the party has hung up. This issue has currently been raised with our inbound provider for further investigation. Updates to this will be posted as soon as information is received.
We would like to apologise for any inconvenience this may cause.
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Network Support Team
Lixxus Ltd
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