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Lixxus Ltd – Rollout of UK Wireless Hotspots
Lixxus were asked to provide Customer A with an end to end bespoke, turnkey, fully-managed broadband solution to provide high availability connectivity to their network of Wireless Hotspots within the UK and Ireland. In addition Lixxus were tasked with providing connectivity for events and conferences.
The underlying historical issues with their previous ISP had been with the poor uptime, lack of SLA’s, response times to faults and generally poor per site availability statistics.
Background and Solution
Lixxus proposed a single fully-managed solution using Cisco equipment connected to the resilient Lixxus backbone delivered over various technologies including ADSL, SDSL, bonded SDSL and Fiber (Leased Lines). The system would be pro-actively monitored 24/7 to provide the customer with an early warning system co-ordinated via the Lixxus network operations centre.
To guarantee uptime Lixxus required had to take control of everything up to and including the LAN port. In order to achieve this Lixxus had to carry out a coordinated, project managed engineering phase to remove old network connections and install PSTN, broadband, routers and remote access modems at each site. Each site was then photographed, documented and then all relevant information was uploaded into Customer A’s internal system.
James Kershaw Operations Director for Lixxus said;
"It was important that we didn't over commit or under deliver. Any project of this size requires an immense attention to detail from the initial planning right through to the final client handover. Our company ethos has always been to offer our customers complete peace of mind by ensuring we take as much ownership as possible."
Delivery
The key constraints were:
Scope
- Install, and support all Customer A’s Wireless Hotspots throughout UK and Ireland
- 3 year term
- Value £3m
Availability and metrics
- 99.99% network uptime
- 99.70% LAN uptime
- 1-10 Mbps over xDSL, bonded xDSL or Leased Line
Circuits and Routers
Ownership by Lixxus to the router to include
- PSTN
- Install & engineering onsite
- Remote access and 4hr onsite repair
Link-in with Customer A’s processes
- Single billing over multiple circuits
- Updating of Customer’s database
- Monthly update meetings
- Monthly detailed reporting
Repair Time
- 4 hour response, 22hrs to clear faults
Services/Support
- Pro-active 24/7 monitoring, support and repair
- Graphical online monitoring and service delivery information
Penalties
- Detailed credit related SLA’s
Lixxus delivered the complete rollout of phase one during the spring/summer of 2007 and is now in phase 2 development with a view to increasing bandwidth at high priority sites for Customer A.
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